Industry guide

Tickets and runbooks: the IT services data AI labs license

IT services firms document everything: tickets with time entries, runbooks, change requests, incident reports. Those records show how technical problems are diagnosed and fixed in real environments, which is what AI agents for IT need.

Most of it already sits in a PSA such as ConnectWise or Autotask, an RMM, IT Glue or a wiki, and email. Buyers want the written trail of how your team actually does the work, so most owners lead with SOPs and training material, then add day-to-day records once personal details are dealt with.

AI Data Offers research deskChecked against our methodology Updated October 28, 2026 5 min read 12 sources

Key figure: 6,733
Buyers' published range: $100K to $2M+
Time to a written offer: Days to 2 weeks
Owner time, per buyers: 1 to 3 hours

In this guide

01 / What buyers value

Records a buyer will look for at a IT services firm

Service tickets with time entries
Where it lives
PSA
Why a buyer wants it
Diagnosis to resolution
Raise first
Client user names
Runbooks and documentation
Where it lives
IT Glue or wiki
Why a buyer wants it
Standard procedures
Raise first
Client credentials, which must never leave
Change requests and plans
Where it lives
PSA and email
Why a buyer wants it
Planned work and risk
Raise first
Client details
Incident reports and postmortems
Where it lives
Wiki
Why a buyer wants it
Root cause analysis
Raise first
Client impact
SOWs and onboarding checklists
Where it lives
Shared drive
Why a buyer wants it
How clients are scoped and onboarded
Raise first
Pricing

Record	Where it lives	Why a buyer wants it	Raise first
Service tickets with time entries	PSA	Diagnosis to resolution	Client user names
Runbooks and documentation	IT Glue or wiki	Standard procedures	Client credentials, which must never leave
Change requests and plans	PSA and email	Planned work and risk	Client details
Incident reports and postmortems	Wiki	Root cause analysis	Client impact
SOWs and onboarding checklists	Shared drive	How clients are scoped and onboarded	Pricing

02 / Value

Putting a number on a IT services firm's data

No buyer publishes a price list by industry. What they do publish is a range for a whole company: micro1, Polyshares and Ventra each advertise deals from roughly $100K to $2M or more, and Pewter's licensing partner cites examples between $350K and $650K. Read those as the buyers' own marketing figures, not offers.

For a IT services firm of about 40 people, three things move the number most: how many years of history you have, how much of the work is written down in one place, and how cleanly client and employee details can be removed. Try the worth estimator for a range based on your size.

03 / Buyers

Which buyers take IT services firms

On Troveo's intake form, the closest category ("IT services or MSP") sits in its third tier, which it describes as standard demand. Polyshares accepts it services and managed services, though it does not mark it as premium.

micro1
Published size rule
Asks for at least 30 staff, with no upper limit
A 40-person IT services firm
Fits at 40
Mode
Published size rule
At least 20 full-time US office employees, or 10 for accounting and 6 for law
A 40-person IT services firm
Fits at 40
Nyne
Published size rule
At least 20 W-2 staff in the US and three years of history
A 40-person IT services firm
Fits at 40
Pewter
Published size rule
At least 20 people and three years, with a higher bar in some sectors
A 40-person IT services firm
Fits at 40
Ventra
Published size rule
At least 30 US staff and three years of data
A 40-person IT services firm
Fits at 40
Endless
Published size rule
Around 30 people or more
A 40-person IT services firm
Fits at 40
Polyshares
Published size rule
No headcount floor; it weighs how deep the record goes
A 40-person IT services firm
No size floor
Mercor
Published size rule
Publishes no minimum
A 40-person IT services firm
No size floor
Troveo
Published size rule
Publishes no minimum (its calculator begins at 20)
A 40-person IT services firm
No size floor

Buyer	Published size rule	A 40-person IT services firm
micro1	Asks for at least 30 staff, with no upper limit	Fits at 40
Mode	At least 20 full-time US office employees, or 10 for accounting and 6 for law	Fits at 40
Nyne	At least 20 W-2 staff in the US and three years of history	Fits at 40
Pewter	At least 20 people and three years, with a higher bar in some sectors	Fits at 40
Ventra	At least 30 US staff and three years of data	Fits at 40
Endless	Around 30 people or more	Fits at 40
Polyshares	No headcount floor; it weighs how deep the record goes	No size floor
Mercor	Publishes no minimum	No size floor
Troveo	Publishes no minimum (its calculator begins at 20)	No size floor

Checked against a typical IT services firm of 40 people. Ask each buyer whether contractors and part-time staff count.

Some buyers pay us a referral fee. It never changes your price, and it never changes the order of our rankings.

04 / Typical week

What one ordinary week produces

Monday: a password reset storm after a policy change.
Tuesday: a server migration under a change request.
Wednesday: an outage and its incident report.
Thursday: a new client onboarded from checklist.
Friday: QBR prep for three clients.

Illustrative. Multiply one week by every year you have kept, and that is the record a buyer is looking at. The written decisions matter more than the totals.

05 / Segments

Segments within IT services firms

Managed service providers: Tier 1 and 2 ticket notes, escalations, runbooks and alert triage are what buyers want from MSPs. Who buys and how to protect client environments.
IT consulting and systems integrators: Solution designs, SOWs, RAID logs and migration mappings are what buyers want from IT consultancies. Who buys and what to check in client contracts.
Cybersecurity firms: Testing methodology, detection rules, anonymized playbooks and triage notes are in top demand. Who buys security firm data and what must never leave.

06 / Process

How a deal works

1
Check the fit
Answer a few questions about headcount, years of records and the systems you use. No files change hands.
2
Inventory call
A buyer walks through what you hold and what it wants. Most say the owner spends one to three hours in total.
3
Written offer
Buyers usually send terms within days to two weeks: price, scope, term and whether the deal is exclusive.
4
Clean and deliver
Personal details are removed under the agreed method, then a copy is exported. Your originals stay where they are.

micro1
What it asks for
Procedures, internal wikis, project and task history, CRM activity
Offer and payment
Up to 30 days to review, then paid within 30 days of invoice
Ask about
Its master terms describe a perpetual license. It says it strips personal details "when relevant", so ask exactly how.
Ventra
What it asks for
Mainly inboxes, recorded calls and helpdesk tickets
Offer and payment
Offer in 3 to 7 days, then net 30 or 60
Ask about
Its terms warn it may be unable to erase data after delivery.
Polyshares
What it asks for
Inboxes, recorded calls, helpdesk tickets and ERP extracts
Offer and payment
Offer in 1 to 2 weeks, paid in 30 to 60 days
Ask about
Licenses are exclusive by default.
Pewter
What it asks for
Operating records for the industries on its list
Offer and payment
No fee to the owner, it says
Ask about
Launched October 2026 by a Florida sales agency. Its licensing partner, not Pewter, signs and pays.

Buyer	What it asks for	Offer and payment	Ask about
micro1	Procedures, internal wikis, project and task history, CRM activity	Up to 30 days to review, then paid within 30 days of invoice	Its master terms describe a perpetual license. It says it strips personal details "when relevant", so ask exactly how.
Ventra	Mainly inboxes, recorded calls and helpdesk tickets	Offer in 3 to 7 days, then net 30 or 60	Its terms warn it may be unable to erase data after delivery.
Polyshares	Inboxes, recorded calls, helpdesk tickets and ERP extracts	Offer in 1 to 2 weeks, paid in 30 to 60 days	Licenses are exclusive by default.
Pewter	Operating records for the industries on its list	No fee to the owner, it says	Launched October 2026 by a Florida sales agency. Its licensing partner, not Pewter, signs and pays.

In each buyer's own published words. Terms change, so confirm them in writing before you sign.

07 / Timing

If you are selling or winding down

A data license can sit alongside a sale or a wind-down. If you are selling the business, agree with the acquirer who keeps the right to license the archive. If you are closing down, keep the workspace and inboxes alive until a buyer has seen them. A closed company is not out of options: SimpleClosure reports more than 150 completed sales of shut-down startups' archives.

FAQ

Questions, answered

How do we keep client credentials out?

Export tickets and procedures, not password vaults, and run a credential scan on everything before delivery. Make it a written condition of the license.

Where does IT services rank for demand?

Troveo places IT services and MSPs in its standard tier, though cybersecurity sits in its top tier.

Is a 40-person IT services firm big enough?

9 of the 9 buyers in our size check take a IT services firm that size, going by their own published rules. Below 20 people your options narrow to the buyers with no stated minimum.

Do we lose our records if we license them?

No. A license gives the buyer a copy for agreed uses and your originals stay put. Read the term and deletion clauses closely: micro1's master terms describe a perpetual license, and Ventra warns it may be unable to erase data after delivery.

Find the buyers that fit your company

Answer a few questions about your size, tools and history. We show which buyers want a company like yours. Free, no files.

Match my company What is my data worth?

Keep reading

Sources

Every number on this page links back to one of these.

Spot something wrong? See our corrections policy. Some buyers pay us a referral fee. How we make money.