Can you license call recordings to AI companies?

Call audio, transcripts and logs sit on buyers' lists beside email, tickets and CRM data, and some rank calls as a top priority. One good call holds a complete task: the caller describes the issue, your dispatcher probes, schedules the job and agrees the price.

Written records can be searched and names replaced with codes. Recordings need transcribing first, a voice alone can reveal who someone is, and callers say card numbers, addresses and dates of birth aloud.

Before quoting, buyers will want to know what the recordings contain, with regulated or sensitive material top of the list.

• License call logs and staff notes in place of the audio
• Provide scrubbed transcripts, and check samples before anything leaves
• Leave out queues that handle payments or health questions
• Check recording-consent and privacy rules with your lawyer first